Customer Service

Virginia Beach, VA 23462

Posted: 10/09/2018 Industry: Administrative Job Number: 5148
CTR Group is seeking a Call Center/Customer Service Representative in Virginia Beach, VA

This Temporary Assignment will take place in a Client facility that does not provide patient care.
The Customer Service Representative will provide accurate plan benefit education and resolution of questions or concerns for telephone calls and email inquiries from members and providers. Provide comprehensive and timely follow through on calls requiring additional action. Work closely with the claims, appeals, provider relations, finance, client services and care management departments to resolve customer issues as appropriate. Maintain professional customer oriented service both verbal and written communications. Develop skills to answer inquiries in a professional manner (appropriate grammar, courteous tone, control of call, etc.).

Prefer 1 year customer service experience in high volume call center; medical terminology preferred; previous experience in a Dr.'s office, receptionist in Dr. Office or clinical setting.

Location: Virginia Beach, VA 23462

8am-8pm Member Services, 8 hour shift within those hours
8am-6pm for Provider Services, 8 hour shift within those hours

Business Casual attire; jeans allowed on Friday's only
Face to face interviews will be conducted

Pay - $12.66 per hour
Weekly Pay you receive a paycheck every week
Comprehensive Benefits Medical, Dental, Vision, Vacation and Holiday
CTR Group is a full service staffing firm with over 30 years of experience in placing skilled professionals. We employ recruiters with training and expertise in the medical field that are dedicated to connecting your talents to our client's needs. We have multiple clients with positions available and can help you choose the best fit!

For Instant Consideration for this Credentialing Associate position in Virginia Beach, VA area click Apply Now!
For a complete job description please complete an application at www.Careers.Ctrc.Com

CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

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