Customer Service

Norfolk, VA 23502

Posted: 08/14/2019 Industry: Administrative Job Number: 6737
Patient Customer Service Associate II (PCSA II):

Responsible for all areas of customer service as it pertains to research and resolution of multiple incoming patient or customer service related requests via telephone or other means of communication. Responsible for operational tasks associated with revenue cycle accounts receivable to provide one call resolution, to include effectively addressing eligibility, claim and payment issues. Additionally works corresponded, updates information, audits accounts, sets up payment plans, takes payments, summarizes and documents calls or inquiry requests and resolution - 3 years of billing experience required.




This assignment will take place in a facility that does not provide patient care. ProProvide accurate plan benefit education and resolution of questions or concerns for telephone calls and email inquiries from members and providers. Provide comprehensive and timely follow through on calls requiring additional action. Work closely with the claims, appeals, provider relations, finance, client services and care management departments to resolve customer issues as appropriate. Maintain professional a customer oriented service both verbal and written communications. Develop skills to answer inquiries in a professional manner (appropriate grammar, courteous tone, control of call, etc.). Provide accurate plan benefit education and resolution of questions or concerns for telephone calls and email inquiries from members and providers.

Benefits
Pay - DOE
Weekly Pay you receive a paycheck every week
Comprehensive Benefits Medical, Dental, Vision, Vacation and Holiday
CTR Group is a full service staffing firm with over 30 years of experience in placing skilled professionals. We employ recruiters with training and expertise in the medical field that are dedicated to connecting your talents to our client's needs. We have multiple clients with positions available and can help you choose the best fit!

For Instant Consideration for this position in Norfolk area click Apply Now!

For a complete job description please complete an application at www.Careers.Ctrc.Com

CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.

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